Support Policy

At Store Max, we are committed to providing exceptional support to ensure your satisfaction with our products and services. Our support policy outlines the scope, availability, and conditions of the support we offer to our valued customers.

Scope of Support

Our support team is available to assist you with:

• Product installation and setup
• Troubleshooting and resolving issues
• Providing guidance and best practices
• Answering questions related to product features and functionality

Support Channels

Support is available through the following channels:

• Email Support: Our team responds to support requests submitted via email.
• Knowledge Base: Access our comprehensive online knowledge base for articles, tutorials, and FAQs.
• Community Forums: Engage with other users and our support team through our community forums.

Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM (Local Time)
• Saturday and Sunday: Limited support based on availability

Response Time

We strive to respond to all support inquiries within 24-48 hours during our regular business hours. Response times may vary depending on the complexity of the issue and the volume of support requests.

Support Eligibility

Support is available to all customers with active subscriptions or valid licenses for our products. Please ensure that your subscription or license is up-to-date to receive continued support.

Limitations of Support

While we aim to provide comprehensive support, there are certain limitations:

• Third-Party Products: We do not provide support for third-party software, plugins, or libraries that are used in conjunction with our products.
• Custom Modifications: Support for custom modifications, including changes to the source code or design, is not covered under our standard support policy.
• Expired Subscriptions or Licenses: Customers with expired subscriptions or licenses will need to renew their subscription or license to receive support.

Support Documentation

We provide extensive documentation to assist you in using our products effectively:

• User Manuals: Detailed manuals covering installation, setup, and usage.
• Tutorials: Step-by-step guides for common tasks and configurations.
• FAQs: Frequently asked questions addressing common issues and solutions.

Updates and Upgrades

We regularly release updates and upgrades to improve our products and introduce new features. Customers with active subscriptions or valid licenses are entitled to receive these updates at no additional cost.